Here are a few FAQs that will hopefully have the answer to your questions. If not, feel free to shoot us an email with the Contact Form.
You have a choice of paying with a credit card using Paypal or Bank Transfer if you are in Thailand.
With Paypal, you do not need an account and payment is secure with PayPal’s Buyer Protection guarantee. You will be directed to PayPal’s site to make the payment and then return to Thai Artisan after payment is complete.
If you are in Thailand, you have the option of paying with bank transfer. Once you have made your order, you will see the bank information on the final checkout. You will also get an email that includes bank information. No charge from us for this service but your bank might charge a service fee.
Send EXACT Direct Payments to:
Bank: Bangkok Bank
Account number: 573-7-041243
In Thailand, you have an option for COD orders where you pay Thailand Post Office when you pick up your package. In many cases, the Post Office will hold your package and not deliver to your address. There has been some instances where you’re not even notified or “carded” that the package has arrived. If you shipped EMS, you can track to see if the package has arrived to the post office from this page: http://track.thailandpost.co.th/tracking/default.aspx . If you shipped with free shipping, you will need to go to the post office to see if it’s arrived.
Why are there satangs (cents) added to the total?
A random satang amount is added to distinguish one payment from another in direct bank transfers. Say we get 2 orders for 150 baht but receive only one transfer of 150. We wouldn’t know which order would be credited unless the customer sent us an email or txt. With the random satang, one of those orders wound be 150.35 and the other would be 150.71. Now when we get the deposit, we know exactly what order is credited as paid.
How we ship
We ship using Thai Post. For domestic orders in Thailand, this is done using standard EMS. After your package has been shipped, you will get an email with your EMS number. You can also find the tracking number from the orders page on your dashboard here online. Average shipping time is 3 days after dropping off at the post office. You can check the shipping here: http://track.thailandpost.co.th/tracking/default.aspx
Free standard shipping is available. This is by ground so it is slower. Standard shipping is not traceable so we cannot help if the package doesn’t show up and we’re not able to offer refunds for non-delivery. It’s cheaper but not as secure as EMS shipping. The exception is with Sanctuary Farms Kombucha which is shipped for free with Kerry Express that includes tracking.
When we ship
We ship every day except Weekends and holidays. We bring all shipments to the post office before 9AMbecause Thai Post dispatches all packages shortly after 10AM. If we brought shipments afterwards, it would just sit at the post office and not dispatch until the next day. All orders that has confirmed payments before 8AM will be shipped out that day.
Free Shipping vs EMS
We offer some products with free shipping. This is done with standard shipping with no tracking and is done at your own risk. EMS shipments are done with quicker delivery and has a tracking number you will receive once shipped. With Free Shipping, we cannot help with finding a package shipped this way, sorry. With EMS, we can try to locate the package that has not been delivered online and by going directly to the post office. We can guarantee a delivery of packages sent by EMS, but not with free delivery. But hey, it’s FREE!
Where are the downloads?
You will be provided a link to your download in 2 ways. When you receive your order email, you will see a “download” link. And if you lost that email, you can get the download link in your order history under “My Accounts” on ThaiArtisanFoods.com. You can only download each ebook once per order.