Here are a few FAQs that will hopefully have the answer to your questions.  If not, feel free to shoot us an email with the Contact Form.

Payments
You have a choice of paying with a credit card using Paypal or Bank Transfer if you are in Thailand. With Paypal, you do not need an account and payment is secure with PayPal’s Buyer Protection guarantee.  You will be directed to PayPal’s site to make the payment and then return to Thai Artisan after payment is complete.  There is a 4.4% service charge for credit card payments with a 10 baht minimum. If you are in Thailand, you have the option of paying with bank transfer.  Once you have made your order, you will see the bank information on the final checkout.  You will also get an email that includes bank information.  No chard from us for this service but your bank might charge a service fee. Send Direct Payments to: Bank: Bangkok Bank Account number: 573-7-041243

How we ship
We ship using Thai Post.  For domestic orders in Thailand, this is done using standard EMS.  After your package has been shipped, you will get an email with your EMS number.  You can also find the tracking number from the orders page on your dashboard here online.  Average shipping time is 3 days after dropping off at the post office. Free standard shipping is available.  This is by ground so it is slower.  Standard shipping is not traceable so we cannot help if the package doesn’t show up.  It’s cheaper but not as secure as EMS shipping.  The exception is with Sanctuary Farms Kombucha which is shipped for free with Kerry Express that includes tracking. If you live on or visiting Phuket, you can save on shipping charges and pick up your package in Kamala on Phuket Island.

When we ship
We ship every day except Weekends and holidays.  We bring all shipments to the post office before 9AMbecause Thai Post dispatches all packages shortly after 10AM.  If we brought shipments afterwards, it would just sit at the post office and not dispatch until the next day.  All orders that has confirmed payments before 8AM will be shipped out that day.

Free Shipping vs EMS
We offer some products with free shipping.  This is done with standard shipping with no tracking and is done at your own risk.   EMS shipments are done with quicker delivery and has a tracking number you will receive once shipped.  With Free Shipping, we cannot help with finding a package shipped this way, sorry.  With EMS, we can try to locate the package that has not been delivered online and by going directly to the post office.  We can guarantee a delivery of packages sent by EMS, but not with free delivery.  But hey, it’s FREE!

Where are the downloads?
You will be provided a link to your download in 2 ways.  When you receive your order email, you will see a “download” link.  And if you lost that email, you can get the download link in your order history under “My Accounts” on ThaiArtisanFoods.com.  You can only download each ebook once per order.